Can't see Charlo? Here's how to solve the problem!

If the Charlo conversational robot doesn't appear on our website (bottom right), this may be due to your browser's cookie settings or cache. Here's how to rectify the situation:

Delete cookies linked to the site:

In Chrome:

• Right-click on the page and select “Inspect” (or press F12).
• Go to the “Application” tab.
• Under “Storage”, click on “Cookies”, then select https://www.ville.vaudreuil-dorion.qc.ca/fr
• Right-click and select “Delete” (or “Clear”).

Then...

• Refresh the page.
• Accept functional cookies when the consent banner appears.

In Safari :

• Go to the Safari menu > Settings (or Preferences on Mac).
• Open the “Privacy” tab.
• Click on “Manage website data”.
• Search for vaudreuil-dorion.com, select it and click on “Remove”.

OR

Open the site in private browsing mode:

On your keyboard, simultaneously press Ctrl + Shift + N (on Windows) or “Command” + Shift + N (on Mac).

After these steps, Charlo should be visible and ready to answer your questions!