Citizen Space

• 1. Create your account

Click on the “Sign up” button and fill in all the fields in your profile.

• 2. Choose your notification types

Choose how you want to be contacted (email, text message, phone call) and the types of notifications you want to receive. Please note that phone calls are only used for emergencies.

• 3. Activate your account

Check your email inbox to confirm your registration.

• 4. Validate your contact information

To start the validation process, click on the red boxes on your profile page. You will then receive a call or text message to confirm your identity. IMPORTANT: This call may come from another province, but you can answer it safely.

• 5. Explore your Citizen Space

All that's left to do is browse and discover the features!

The digital citizen card allows residents to access their card and those of their family members from their mobile phone. It also facilitates the card application or renewal process, which can now be done from your account without having to visit a municipal building.

This module allows you to:

• Link an existing physical card
• Apply for a card
• Apply for a card renewal
• Manage the cards of all members of the same family

The citizen card is available free of charge to all residents. It is required for, among other things:

• Registration for activities
• Recreational sports
• Swimming lessons
• Etc.

Those who wish to do so may continue to use the printed version of their card, which is available at two locations: the municipal library (2000, rue Émile-Bouchard) or the Service des loisirs et de la culture (3093, boulevard de la Gare, room B-230).

The Citizen Space allows you to sign up for online tax bills. To verify your identity when you log in for the first time, you will need to enter certain information from your most recent 2025 tax bill. Once registered, you will have the option to receive your tax bill in digital format and view it at any time.

This service allows you to receive notifications by email, text message, or push notifications for the following categories of notices issued by the City:

• Emergencies
• Activities and events
• Important notices
• Collections
• Snow removal
• Jobs
• Regulations
• Public meetings
• Parking
• Construction

You can choose the types of notices you wish to receive.

The Requests module allows you to send comments to the municipal administration or obtain information on specific topics. Several categories of requests are available, such as waste and debris on private property, manhole covers or inspection chambers, faulty lighting, water inlet locations, potholes, obstructions on public roads, etc. You can track your requests on the platform.

This module is also used to submit environmental grant applications.

From your citizen account, you can apply online for building or renovation permits, watering permits, tree felling permits, and animal licenses (cats and dogs).

This module lets you know if municipal buildings and swimming pools are open and if the ice rinks, slides, and various trails in Harwood Nature Park are accessible.