The World Health Organization has officially declared COVID-19 a pandemic. On March 13, 2020, a state of health emergency was declared throughout the province of Quebec. This exceptional measure gives the Government of Québec the necessary powers to put in place all measures to ensure the protection of the population's health. The Government is taking all the necessary measures to contain the contagion as much as possible.
If you are worried about COVID‑19 or display symptoms (cough, fever, breathing difficulties), you can call toll free 450-644-4545 in the Montérégie region or 514-644-4545 in the Montréal area.
- Do not go to a medical clinic unless you have first obtained an appointment.
- Visit the emergency room only if you have difficulty breathing.
- Before you go to the emergency room, contact 450-644-4545 or 514-644-4545 if your condition allows you to do so and indicate that you are a traveller who has been back for less than 14 days. You will be told how to go there and what precautions to take (wearing a mask, using personal transportation or an ambulance, and so on). Furthermore, the hospital will be notified of your arrival.
Wearing a face covering, also known as a homemade mask, will be mandatory on public transit from July 13, 2020 for people age 12 and over. This obligation applies to buses, the subway, ferries, taxis, car services, etc. Children under 12 years of age, people whose particular medical condition prevents them from wearing a mask and people who are unable to put on or take off a mask by themselves do not have to wear a face covering on public transit. However, for children between 2 and 12 years of age, wearing a face covering or mask is recommended.
Wearing a mask or a face covering will also be mandatory as of July 18 2020 in all enclosed public places, including restaurants and bars.
- As certain businesses and services begin to reopen according to the rules established by the Quebec government, the City of Vaudreuil-Dorion will proceed with the reopening of some of its municipal buildings starting June 22. The City's general number, 450 455-3371, is in operation Monday to Friday from 8:30 a.m. to noon and from 1:00 p.m. to 4:30 p.m., as is the main e-mail address: firstname.lastname@example.org. It will be possible to reach the City on its official Facebook page and on its Twitter account. Employees who are not in essential services will work from home to limit contact between people.
- In keeping with the gradual reopening of businesses and services as authorized by the Quebec government, the City of Vaudreuil-Dorion will be reopening the public library on Sunday, July 12, under the usual operating hours: Monday to Friday from 10 a.m. to 9 p.m. and Saturdays and Sundays from 10 a.m. to 4:30 p.m. The contactless pick-up service will end on the same day.
- The tennis and pickleball fields are open for free practice, singles only, in order to meet government guidelines. Field reservations must be made online in the Online or by phone at 450 455-3371, ext. 2350.
- All our play modules and dog parks are now open. Posters have been put up to remind citizens of the hygiene measures to be respected. The skateboard parks will reopen on June 12 at noon.
- As a precautionary measure, we ask that you maintain a minimum distance of two meters from any City employees you may encounter, such as Public Works Department personnel near construction sites. We all need them to maintain service to the population.
- The municipal counsil will take place behind closed doors, but will be webcast live, and then delayed, by CSUR la télé. Links to view the sessions can be found here. This procedure will be followed until further notice.
- In March, the City of Vaudreuil-Dorion announced the suspension of the interest rate on unpaid taxes until May 31. At its last meeting, City Council renewed this measure until the due date for the second instalment, June 22. As of June 23, the interest rate applied to all unpaid debts will be 5% until September 21, 2020. As of September 22, the interest rate on unpaid municipal taxes and transfer duties will be set at 8%, plus a penalty of 0.417% per month. For any questions on this subject, citizens are invited to contact the Finance and Treasury Department at 450 455-3371, option 7.
Citizens who have rented rooms and who will not be able to hold their events due to the closure of our buildings will be reimbursed. They are invited to contact the Recreation and Cultural Services at email@example.com.
The swimming session which was scheduled from March 28 to May 31st has been cancelled. People who have registered will obtain a full refund.
- Sales procedures for non-payment of tax were postponed to 2021 by City Council at a meeting held on April 6, 2020.
- Current regulations stipulates that temporary winter car shelters must be removed no later than April 15. Exceptionally, due to the pandemic and the measures taken by the government of Quebec, these shelters will be tolerated until May 15, 2020. This decision will make it possible to accommodate citizens who use the services of a subcontractor to remove their shelters.
Développement (DEV) Vaudreuil-Soulanges and the Chambre de commerce et d’industrie de Vaudreuil-Soulanges (CCIVS) are once again joining forces to support local purchasing. The offensive takes into consideration the extraordinary context of the COVID-19 in which households and businesses find themselves. Under the theme "Achat local dans Vaudreuil-Soulanges", the initiative puts forward the offers of local merchants through a set of complementary tools. Visit the Facebook page and the Vaudreuil-Soulanges georeferenced business platform put online to help citizens locate businesses in their community.
The majority of major events that receive financial or logistical support from the City and that were scheduled to take place between now and August 31 are cancelled, postponed or reinvented. However, some smaller-scale shows will be offered in virtual versions. Other cancellations may be announced in the coming weeks.
Considering that special attention must be paid to the elderly during the coronavirus pandemic, the Quebec government recently asked citizens 70 years of age or older to stay at home.
In order to help you, we would like to bring your attention to various services that are available to you. The following Vaudreuil-Dorion grocery stores and pharmacies offer delivery, many free of charge. Simply call to place your order.
- IGA Déziel, formerly Patry, (585 Avenue Saint-Charles): 450 424-3549
- IGA Viau (249 Boul. Harwood): 450 455-1230
- Métro Plus (3000 Boul. de la Gare): 450 424-6516 (credit card only)
- Brunet (3051 Boul. de la Gare): 450 424-9229
- Familiprix (2905 Boul. de la Gare): 450 424-7474
- Jean Coutu (253 Boul. Harwood): 450 455-6141
- Jean Coutu (475 Avenue Saint-Charles): 450 455-4424
- Pharmacie Walmart (3050 Boul. de la Gare): 450 510-3325
- Pharmaprix (585 Avenue Saint-Charles): 450 455-5568
- Uniprix (65 Boul. de la Cité-des-Jeunes): 450 424-9160
- Uniprix (600 Boul. Harwood): 450 455-5535
Local organizations are also there to help you. The Centre communautaire des aînés de Vaudreuil-Soulanges offers delivery of low-cost meals. You can reach them at 1 855 510-3548. GRAVES offers support services to help break isolation. The organization's telephone number is 450 424-0111. The Centre de bénévoles L’Actuel continues to offer essential services including food banks as well as the safety calls and medication reminders provided through the PAIR program. You can reach the organization at 450 455-3331.
We would also like to remind you that 211 is an information and reference service that is easy to access thanks to a three-digit telephone number (2-1-1) and is available 7 days a week, from 8:00 a.m. to 6:00 p.m. Those working the line are able to answer your questions about community services, some of which are specifically intended for seniors, such as home help services and safety calls.
Please note that if you are currently isolated and unable to count on friends, family, neighbours, etc. during the pandemic, we invite you to provide us with your complete contact information (name, address and phone number) by calling 450 455-3371, extension 2950. As such, we will be able to remain in contact with you and provide information as required.
Visit this section regularly as changes can be made at any time.
To respond to that crisis situation, community organizations need volunteers more than ever. If you have time to offer, register on the Je Bénévole platform. An increase in the number of volunteers will make it possible to maintain essential services, which are often offered to vulnerable clienteles.
Three COVID-19 testing clinics are now open in Montérégie-Ouest: in Vaudreuil-Dorion (with drive-through service), Salaberry-de-Valleyfield (drive-through clinic) and Châteauguay. The Vaudreuil-Dorion and Châteauguay clinics are open from 8 a.m. to 8 p.m., while the Salaberry-de-Valleyfield clinic is open from 9 a.m. to 5 p.m. These clinics welcome people with mild and moderate symptoms who have previously contacted 1-877-644-4545. The address of the clinics will only be given to people who have obtained an appointment. Anyone without an appointment will not be able to access the screening clinic.
Consult the Montérégie-Ouest CISSS website for all the details.
Despite the need to stay at home, Premier Legault reminds everyone that the need for blood remains high in Quebec. You are therefore invited to visit Héma-Québec's website to find out about blood donor clinics nearby.
- Will municipal council meetings be held?
City Council meetings are held in camera to respect the rules of social distancing and thus limit the spread of the coronavirus. They are webcast, so you can watch them from the comfort of your home, live or recorded. How to access them is indicated in the Public Meetings section.
- How do I pay my tax bill?
The first instalment of the tax bill was due on March 19. However, due to the current crisis, the City of Vaudreuil-Dorion has suspended the application of the interest rate until June 22. As of June 23, the interest rate applied to all unpaid debts will be 5% until September 21, 2020. As of September 22, the interest rate on unpaid municipal taxes and transfer duties will be set at 8%, plus a penalty of 0.417% per month. Citizens are invited to make their payment online through their financial institution or send a check by mail to Service des finances et de la trésorerie, 2555, rue Dutrisac, Vaudreuil-Dorion J7V 7E6.
- Is City Hall open?
As of March 24, all municipal buildings are closed. Only essential services are maintained, i.e. fire safety, filtration and purification plants, urgent road repairs, regular scheduled waste collection (garbage, recycling and food waste), the general management, administrative services, communications to citizens and the municipal patrol. The City's general number, 450 455-3371, is open Monday to Friday from 8:30 a.m. to noon and from 1:00 p.m. to 4:30 p.m., as is the main e-mail address (firstname.lastname@example.org). It is also possible to reach the City via its official Facebook page and Twitter account.
- Will the collection of materials continue to take place?
Yes. All collections continue to take place according to the current schedule and frequency. Since the collection of food waste is done manually, we ask you, as a protective measure for both you and the garbage collectors, to take out your bin 24 hours before collection and pick it up 24 hours after. No statement of offence will be issued.
- Is the City of Vaudreuil-Dorion prepared to deal with this type of situation?
The City has an emergency measures plan. Every year, simulations are conducted to ensure that everyone is prepared in the event of a disaster. As soon as the pandemic began, the Organisation municipale de sécurité civile set its operations in motion by activating the GREEN CODE, which is the standby mode.
- Is the City prepared for possible spring flooding?
Every year, the Fire Department monitors water levels. As soon as the situation requires it, the Organisation municipale de sécurité civile meets to implement the actions required to ensure the protection of the population and infrastructures. At-risk residences are monitored very closely.
- Can the City intervene when there are gatherings in public places, including parks?
Currently, only the Sûreté du Québec can intervene in the event of gatherings in public places. However, the municipal patrol will be ready to assist if it is legally mandated to do so.
- Can I still obtain a permit to carry out construction work?
It is possible to fill out a permit application online and follow up on it in the Application for Permits section of the City's Web site. Several types of applications are available, either for : tree felling, watering, a certificate of occupancy, fencing, construction of garden sheds, construction of patios, balconies or porches, demolition of accessory buildings, signs, landscaping walls, above-ground swimming pools or spas. We also invite you to consult the Permits section for a wealth of information. Finally, it is always possible to contact the Permits and Inspections Division by telephone (450 455-3371, ext. 2027) and by e-mail (email@example.com). A follow-up will be made as soon as possible.
- I have undertaken the purchase or sale of a property in Vaudreuil-Dorion and my professionals (notary, surveyor, bank) have questions for the City. Can someone answer them during this period?
Yes. The City of Vaudreuil-Dorion's administrative staff is able to follow up with the various professionals despite the closure of municipal buildings.
- I suffered damage to my property this winter due to snow removal operations. Can I file a complaint?
You can contact the Public Works Department at 450 455-3371, option 3 or at firstname.lastname@example.org. A follow-up will be done as soon as possible.
- I notice a defective light fixture, a pothole or a breakage in a public place, who should I notify?
You can submit any comments related to defective equipment by filling out an online request in the Requests and Suggestions section. You can also notify the City via the Voilà report application available on Apple and Android.
- My library loans must be reported, but the library is closed, what should I do?
Subscribers can keep the documents at home until the library reopens. However, you can choose to return them using the document chute, which is located just to the right of the main door of the building. Please note that board games cannot be deposited in this chute.
- I had registered my children for spring swimming lessons, what happens with that registration?
The scheduled swim session from March 28 to May 31 was cancelled. Everyone will receive a full refund.
- I have rented a room for an activity. What happens to the rental?
All buildings are closed until further notice. Therefore, room rentals are cancelled. We invite you to contact the Recreation and Cultural Department for a refund: email@example.com.
- Will there be a day camp this summer?
There will be a day camp this summer and registration will take place on May 27th for the Animation Jeunesse day camp and on May 29th for the theme camps in collaboration with L'Air en fête, both starting at 10 am.
- Can I still go to the parks?
To limit the spread of the coronavirus, play modules, skateboard parks and dog parks are closed. However, it is possible to walk in the parks by making sure to respect the rules of social distancing, i.e. to stay at a distance of one to two metres from people.
- Will the Saint-Jean-Baptiste Day festivities and the Festival de cirque take place?
The Fête nationale celebrations and the Mozaïk parade cannot take place in their usual
format, the event will be celebrated in a completely different way for 2020. Platforms with performances by musicians and singers will travel throughout each of the districts. To allow citizens
to participate in the celebrations, they will be invited by artists to make festive items during
virtual workshops to be held in June. The Festival de cirque was cancelled.
- How can I help my community during this crisis?
First of all, it is possible to help our family, neighbours and friends 70 years of age and older by going shopping, since they are being asked to stay home. To respond to the crisis situation, community organizations need volunteers more than ever. If you have time to offer, register on the Je Bénévole platform. An increase in the number of volunteers will make it possible to maintain essential services, often offered to vulnerable clienteles. This is also the time to support local purchasing. The "Achat local dans Vaudreuil-Soulanges" initiative launched on March 25 by Développement Vaudreuil-Soulanges and the Vaudreuil-Soulanges Chamber of Commerce and Industry highlights the offers of local merchants through a Facebook page, the LOCALI-T application (available on App Store and Google Play) and a geolocalized directory of businesses. The economic impact of the pandemic will be significant. This is the time to support our local entrepreneurs by buying local.
On march 13, 2020, the Gouvernement du Québec adopted an Order in Council that declares a health emergency throughout Québec’s territory. This exceptional measure empowers the government to implement an array of measures to protect the health of the population. There is now community transmission of the virus in all regions of Quebec and these weeks will be critical.
Consult the government of Québec's website for all the details about Coronavirus and the actual situation in Québec.
Based on documentation provided by the Institut national de santé publique du Québec, the Société d'habitation du Québec has prepared a guide to advise you if you are forced to move during this pandemic period. You will find several very useful instructions to apply before, during and after your move. To find out more, see the document (In French) developed for this purpose.
Consult the Coronavirus section of the government of Canada website for all the details reagarding the current situation in Canada.
Do your children have questions about the coronavirus (COVID-19)? Here are some answers for them:
It's not easy to keep children occupied during coronavirus time! Fortunately for parents, online activity initiatives are multiplying to help families. Here are a few ideas to inspire you!
- The L'école ouverte platform, produced by the Ministère de l'Éducation et de l'Enseignement du Québec, is designed for students of all grade levels. You will find thousands of resources for learning, creating, having fun and moving. Stay tuned, new activities will be added every week.
- Many museums offer museum tours from the comfort of your home.
- La fée bouclette offers live yoga sessions (in French) for children.
- The Les Débrouillards website (in French) offers a host of suggestions for scientific experiments to do at home.
- The very popular Naître et grandir site (in French) offers a variety of activities to keep your children busy during this time of containment.
Maison de la famille Vaudreuil-Soulanges has reviewed its range of services and is launching its psychosocial support service for families in the region. This offer of services will mainly translate into psychosocial support for families. Caregivers will be available to families in the region to offer them listening and advice or to accompany them and refer them to the right services according to their needs. This service is completely free and is available Monday to Friday from 8:30 a.m. to 4:30 p.m. Families are invited to leave a message and a counsellor will call them back within 24 hours. For psychosocial support: 450 217-2177, option 1 (Soulanges) or 450 218-0561, option 1 (Vaudreuil).
- The CISSS de la Montérégie-Ouest, in collaboration with several other teams within the organization, has given itself the mandate to coordinate the maintenance and increase of essential services for seniors. Discover their directory (in French) of community services for the entire territory. You can also consult the Pharmacies directory (in French) and the Markets directory (in French).
- Thanks to the support of Centraide du Grand Montréal et de l’Institut Nazareth-et-Louis-Braille (INLB), the Regroupement des aveugles et amblyopes du Montréal métropolitain (RAAMM) is setting up an emergency breakdown service to help blind and visually impaired people who currently have difficulty going shopping for food or hygiene products.
Women and children who are victims of spousal and family violence are currently trapped at home and have little or no means to seek help. The Alliance des maisons d'hébergement de 2e étape pour les femmes et enfants victimes de violence conjugale is launching the "Voisinage" campaign to raise awareness among the Quebec population of the increase in violence during the period of confinement caused by the pandemic. The virus encourages us to be vigilant but also to show solidarity!
- Montérégie West Community Network proposes a list of helplines and other services.